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Terms and Conditions

In General

Shop.jadilife.com | shop.jadilife.my (“Jadi” or “Jadi Life” or "we") own and operate this site.

This document governs your relationship with shop.jadilife.com | shop.jadilife.my (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Use"). By using the Services, you are agreeing to all of the Terms of Use, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.


Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.


This Website may contain links to other websites (the "Linked Sites"), which are not operated by shop.jadilife.com | shop.jadilife.my. We have no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at shop.jadilife.com | shop.jadilife.my. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


Payment & Security

For payment and security, customers are free to choose from two (2) options which are Credit/Debit Card, Online Banking, and E-Wallet. Mentioned payment methods are not controlled by Jadi Life Solutions Sdn. Bhd. or shop.jadilife.com | shop.jadilife.my. However, We deserve the right to monitor every transactions that were made into our account(s) for the purpose of online order confirmation.


Return Policy

You should refer to return policy stated clearly in each product detail page before you agree to place an order.

For shop.jadilife.com | shop.jadilife.my merchant's merchandise, you should refer to "Return & Exchange"


Shipping Information

You should refer to shipping policy stated clearly in each product detail page before you agree to place an order.

For shop.jadilife.com | shop.jadilife.my merchant's merchandise, you should refer to "Shipping & Delivery Information"


Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with shop.jadilife.com | shop.jadilife.my you must be over 13 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Please note that there are cases when an order cannot be processed for various reasons. Jadi Life Solutions reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the shop.jadilife.com | shop.jadilife.my to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.

If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be shop.jadilife.com | shop.jadilife.my or may in some cases be a third party. Where a contract is made with a third party shop.jadilife.com | shop.jadilife.my is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


Sales and Service Tax (SST)

Sales and Service Tax (SST) will be implemented in Malaysia with effect from 1st September 2018 at the rate of 10%. Prices of Items and services provided by shop.jadilife.com | shop.jadilife.my [Registered under Jadi Imaging Technologies Sdn Bhd], being SST registered company, will incur SST where applicable.

Please refer to the official SST website provided by the Royal Malaysian Customs at http://mysst.customs.gov.my/.



You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Jadi Life Solutions or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Jadi Life Solutions and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law shop.jadilife.com | shop.jadilife.my and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect shop.jadilife.com | shop.jadilife.my's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright.

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with shop.jadilife.com | shop.jadilife.my and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to shop.jadilife.com | shop.jadilife.my.



You agree to indemnify, defend and hold harmless shop.jadilife.com | shop.jadilife.my, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Use.



Shop.jadilife.com | shop.jadilife.my reserves the right to vary, amend or supplement any of the Terms and Conditions by way of notice in such manner as deemed suitable by the shop.jadilife.com | shop.jadilife.my from time to time. Notwithstanding the same, the Customer should be able to view the revised Terms and Conditions upon access to the shop.jadilife.com | shop.jadilife.my Services at this website and use of the services thereafter shall constitute the Customer's acceptance to the variations, amendments or supplements.



If any part of the Terms of Use is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Use will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.



We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. [Contact Us]



If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Law and Jurisdiction

The use of the shop.jadilife.com | shop.jadilife.my Services on this website and the Terms and Conditions herein shall be governed by and construed in accordance with the laws of Malaysia and the parties hereby submit to the exclusive jurisdiction of the Courts of Malaysia notwithstanding that the shop.jadilife.com | shop.jadilife.my Services on this website may be accessed in other jurisdictions and not restricted to Malaysia.

The use of the shop.jadilife.com | shop.jadilife.my Services outside of Malaysia is subject to the Exchange Control Act 1953 and the Exchange Control Regulations of the Central Bank of Malaysia, any fiscal or Exchange Control requirements or regulations operating in the country where the transaction is effected or requested.

The maximum amount of a transaction and the purpose for which is effected may be determined by Central Bank of Malaysia and the laws and regulations of the country in which the transaction is effected or requested.

The Customer hereby agrees that the Customer shall be solely responsible for the compliance with all laws applicable to the Customer in the Customer's jurisdiction in respect of the use of the shop.jadilife.com | shop.jadilife.my Services.



Your contract of purchasing goods and services is with Jadi Life Solutions or its parent company, Jadi Imaging Technologies. By placing an order with us through our website (shop.jadilife.com | shop.jadilife.my), you accept our terms and conditions set out in the below categories. Only authorized employees may agree to a variation of these terms and conditions in writing.